Return and Cancellation Policy

Delivery of goods/services:

Once the payment is made, the confirmation notice will be sent to the client via email within 24 hours of receipt of payment. Physical goods will be despatched within 7 working days of receipt of order. We deliver products within city limits of UAE emirates. Shipping will be done by third-party courier. Access to digital contents such as ebooks or online practice tests will be granted within 3 working days of receipt of order.


Returns and Refunds are very much possible on website except under some circumstances. If you are not satisfied with the product or your purchase, you may return the items back to Ignited Mind Lab. Return requests will be accepted if made according to the following terms.

  1. Any physical book/paperback Book/question paper set ordered need to be returned within 7 days of delivery. All items returned must be unused and in their original condition.
  2. All digital contents such as ebooks / online tests are non-refundable/non-returnable.

To proceed with the return process follow the below mentioned steps -

  1. E-mail us at or contact us on +91-22-24143077
  2. You will receive an email explaining you the complete return process and initiating the same for your order. Refund will be made for the product cost only after deducting payment gateway charges. The shipping charges will not be refunded.
  3. After receiving email, ship the product(s) to the address as informed to you. The courier cost incurred in returning the products will be borne by customers only.
  4. We would process your refunds within 2 weeks of receipt of the returned products.
  5. The amount will be refunded only through the original mode of payment.

Defective/Wrong Products:

In case of defective/wrong products, please write to us at or contact us on +91-22-24143077 and we’ll make sure you receive the right product.


If you want to cancel your order, send us a mail to with the subject as "Cancel Order Number ______" and mention the complete details in the email, anytime before it is dispatched from our warehouse or 24 hours whichever earlier. In case the order is already dispatched by us, we may not be able to stop delivery / cancel the order. Refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45 days for the refund transfer to be completed.

Exchange of the products:

Please be attentive while buying the products. Exchange is limited to some circumstances -

  1. Physical books are exchanged if the request has been sent within 7 days of delivery
  2. Wrong products ordered and returned within 7 days.

For any query regarding returns / exchange of products, write at