Return and Cancellation Policy
Delivery of goods/services:
Once the payment is made, the confirmation notice will be sent to the client via email within 24 hours of receipt of payment. Physical goods will be despatched within 7 working days of receipt of order. We deliver products within city limits of UAE emirates. Shipping will be done by third-party courier. Access to digital contents such as ebooks or online practice tests will be granted within 3 working days of receipt of order.
Returns and Refunds are very much possible on website www.ignitedmindlab.com/ae except under some circumstances. If you are not satisfied with the product or your purchase, you may return the items back to Ignited Mind Lab. Return requests will be accepted if made according to the following terms.
To proceed with the return process follow the below mentioned steps -
In case of defective/wrong products, please write to us at email@example.com or contact us on +91-22-24143077 and we’ll make sure you receive the right product.
If you want to cancel your order, send us a mail to firstname.lastname@example.org with the subject as "Cancel Order Number ______" and mention the complete details in the email, anytime before it is dispatched from our warehouse or 24 hours whichever earlier. In case the order is already dispatched by us, we may not be able to stop delivery / cancel the order. Refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45 days for the refund transfer to be completed.
Exchange of the products:
Please be attentive while buying the products. Exchange is limited to some circumstances -
For any query regarding returns / exchange of products, write at email@example.com